Privacy Policy

Who we are

tplabsusa.com is operated by Lab Research ("we", "us") to verify researcher eligibility and manage catalog access. Questions about this policy can be submitted through our Contact Us page.

What we collect

• Account credentials: your email address and password when you create a researcher account to access the catalog, along with a timestamped record confirming that you are at least 21 years of age and qualified research personnel.
• Technical details: your IP address, browser type, and the referral or campaign parameters of the link that brought you here.
• Order and catalog activity: once you enter the catalog portal, order history and Certificate of Analysis (COA) records associated with your researcher account.

How we use it

• To create and maintain your researcher account and grant catalog access.
• To keep a compliance record of your age and laboratory research-use acknowledgment, which we are required to hold for the compounds we supply.
• To send you transactional emails about your account, certificates of analysis, new lots, and research updates. Every marketing email includes an unsubscribe link, and unsubscribing never affects your account access.
• To measure referral traffic and site performance.

Cookies and browser storage

This portal stores a minimal verification flag in your browser so returning researchers can bypass duplicate registration prompts after confirming eligibility. It does not load third-party advertising pixels. Our web host, Cloudflare, measures page performance and security without using tracking cookies. Once you enter the main catalog portal, standard session cookies are used to keep you signed in.

Who we share it with

Only the infrastructure providers needed to operate the portal and fulfill orders: our web host (Cloudflare), our storefront and order management platform, transactional email delivery providers, and our email communications software. We do not sell your personal information, and we do not share it for third-party marketing.

How long we keep it

Account details and your research-use acknowledgment are kept for as long as your researcher account remains active, and for any subsequent period required by record-keeping obligations. Technical security logs are retained for a short period to prevent abuse.

Your choices and rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, or opt out of marketing communications, by reaching out via our Contact Us page. Residents of California and other states with privacy laws have the rights those laws provide, and we honor those requests for all users.

Age

This portal and our catalog are strictly for adults aged 21 and over who are qualified research personnel. We do not knowingly collect information from anyone under 21; if you believe we have, contact us and we will delete it immediately.

Changes

If this policy changes, the effective date above will be updated accordingly. Material changes are communicated by email to registered researcher accounts.